Expert support helpdesk

2ⁿᵈ level support for technical assistance

  • Direct line to a KROHNE product expert

  • Problem-solving expertise for remote support via phone, email and live online support

  • Professional exchange over a wide range of technical issues

At a glance

  • 2nd level support for a wide range of technical questions
  • Single point of contact for all technical service requests
  • KROHNE technical experts to application related requests

Your challenge

Our customers place great importance on providing reliable customer service. This not only applies to the quality of our services, but also starts with our ability to be available and our expertise in problem-solving. In the interest of the customer, pragmatic and cost-effective solutions are required, particularly in the case of technical problems, application related support and specialist questions that exceed the customer's user knowledge.

Our service

That’s why KROHNE offers the expert support helpdesk so that customers can quickly obtain the specialist knowledge they need to solve their problems. This service offers comprehensive 2nd level support for all specialised customer requests that could not be conclusively answered by 1st level support. By having a direct line to a KROHNE Service expert, customers can have device- or application-specific questions answered professionally.

Our trained specialists have extensive technical knowledge and a great deal of practical experience, enabling them to solve technical challenges relating to the use and operation of our process instrumentation quickly and to the customer's satisfaction.

Your added value

  • Solve your technical issues efficiently
  • Save time and costs utilising the KROHNE technical expert knowledge
  • A dedicated team of product specialists at your disposal
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